To many managers, managing performance means holding an annual appraisal and little else. In today's modern and highly pressurised workplace, it is all too easy for a manager to forget that their primary responsibility is to get the best out of those they manage on a daily basis.

This easy-to-follow, 5-step programme will help managers encourage their people to deliver world class performance. Meet David (IT Manager) and Louise (Marketing Manager) as they find out what managing performance really means. David is laid back, too friendly, lacks consistency and is unclear about what he wants and expects as a manger. In contrast, Louise is highly organised but does not involve her team through collaboration. As a result her team members do not develop as they should.

Both David and Louise learn an easy process which goes beyond the appraisal, and begin to put this into practice. As a result, they start to see real benefits both to the performance of their teams, and to the output of the project they have been jointly working on.