Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs.

This programme demonstrates that praising is not a natural gift but a learnable skill and shows the value of adding praise to the corporate culture. Done well it can be powerful, cheap and easy to use management tool. Managers that use praise effectively create more motivate and productive teams.

A department with a high employee turnover is in danger of losing another member of the team. The individual displayed initiative and commitment in helping a customer, yet their manager could only criticise the unauthorised expense of a taxi fare. The employee's attitude changes, however, when the manager shows interest and appreciation in another job well done.

Six easily-remembered rules are demonstrated for praising staff correctly, including: let people know why they are being praised; don’t ruin the effect by a sting-in-the-tail remark; and pass on praise from customers or superiors.