Caroline Burgess-Allen

Headline Summary

Recent graduate seeking to progess a career within the HR profession.

Career History

  1. Palmer & Harvey McLane Ltd

    Group HR Administrator

    Sep 2008 - Present

    As one of only two Group HR Administrators within the 6th largest private company in the UK, I have had the advantage of becoming involved with all aspects of HR and have assumed responsibility for a number of procedures. Duties include:

    • Starters/Leavers - inductions, exit interviews, admin.
    • Benefits - company car/healthcare scheme
    • Maternity Leave
    • Ride2Work Scheme
    • Staff relocations
    • Recruitment
    • Union - organising meetings, pay claims, circulation of minutes and agenda items etc.
    • Transfers/Promotions
    • 'Red-ringed' employees - monitoring, recording, letters/Ts&Cs etc.
  2. Boutique Communications

    PR and Admin Assistant

    May 2008 - Aug 2008

    Completed 3 weeks work experience in May and went on to be employed on a permanent basis. Duties included writing pieces for newsletters and press releases, processing coverage, composing press lists, answering phones and completing administrative work. I enjoyed this experience, finding media to be a fast-paced and competitive environment, where it is crucial to look ahead, be involved and evolve with the times as media and communications technology are constantly changing with trends, developing and improving.

  3. Coral Racing Ltd

    Customer Service Advisor

    Mar 2006 - Present

    Taking bet transactions and translating into computer system under strict deadlines, answering phone and dealing with any customer queries. We were in direct competition with Ladbrokes at this location so it was vital to attract and retain customers through a friendly and fast service. It was important to keep informed on latest betting opportunities, which could be promoted through friendly discussions with customers.


Key Achievements

  • Saved over £30,000 in recruitment fees by promoting use of online recruitment and providing support to managers in the recruitment & selection process.
  • Took on administration for over 200 company car drivers and have improved the efficiency and accuracy of company records and communications in this area.
  • Created two user-friendly and informative guide books for the company on Maternity Leave and Inductions.

Education History

  1. Brighton University

    Post Graduate Diploma in Personnel and Development (CIPD accredited)

    Passed - CIPD Associate Member status achieved

    Sep 2009 - Jul 2011

    Modules included: Employment Law, Managing and Leading People, Financial and Management Accounting, Change Management, Information Systems, Learning and Development, Integrating HRM, Organisational Resourcing and Development, Employment Relationship.


    I had to take on a work-based project as my final major piece of coursework, in which I achieved a distinction.

  2. University of Sussex

    Undergraduate Degree

    BA in English, 2:1

    Sep 2005 - Jun 2008

    Also studied French and Film Studies for 2 years whilst studying English.

  3. West Hatch High School


    Sep 2003 - Jun 2005

    (studied at school's Sixth Form)

    English Literature - A

    Art - B

    Psychology - A

  4. West Hatch High School


    Sep 1997 - Jul 2003

    Maths - A

    English Lit - A

    English Lang - A*

    Double Science - AA

    ICT - A

    Graphics Media - A*

    German - A

    French - A

    Art - A


Key Skills

  • noviceexpert
  • Employment law
  • Communication skills - both written and oral
  • IT skills


  • noviceexpert
  • French

IT Skills

  • noviceexpert
  • Microsoft Office Suite
  • Resourcelink


Available upon request.