Attending a Customer Service and Retail Course at Barnet College, Grahame Park Campus.

 

Attended Employability training to support me back into employment. Training centre provided regular interactive group sessions and discussions. It has also produced greater insight to the work environment and office duties.
 

Volunteering for the Parent and Teacher Association at St. Bernadette's, Kenton and supporting staff with organising school events

• Producing posters/leaflets for the events using Microsoft Publisher and Microsoft Word
• Liaising and consulting with the school secretary about promotional materials
• Communicated with relevant staff members over the telephone to discuss about future events
• Informing all parents about future school events, such as Summer Fete
• Responsible for merchandising and selling tickets for the school events
• Contributed ideas for future charity events
   

Working for the HMV's Flagship store on Bond Street, Central London.

• Responsible for logging any electronic products purchased at the store on a regular basis, to ensure coherent stocks were placed.
• Developing commercial awareness and product knowledge
• Developing excellent interpersonal and client-facing skills through interacting with customer and staff members
• Greeting customers regularly
• Helping customers receive the best service by finding a product quickly and efficiently whilst working in a busy and demanding work environment
• Responsible for regular stock checks products on the shop floor
• Maintaining regular use of HMV’s stock and tracking system database to search for products for the customer.
• Responsible for cashing up tills and logging for department’s takings
   

• Excellent telephone communication with food distribution companies and external stores
• Assisting and corresponding to customers with their queries and orders
• Responsible for cooking and preparing customer orders
•  Responsible of cashing up tills, logging stock takings, delivery order and stock checks
• Developed interpersonal skills when interacting with customers and staff members
• Developed commercial awareness of the business

(Specialised in selling ethnic arts and crafts from East Asia)

• Drawing up invoices and sending them to customers 
• Carried out administrative duties such as filing, photocopying documents, answering the phones and taking messages.
•  Emailing customers and distributors about order and new arrivals
• Serving customers and helping them with their enquiries about products 
• Using initiative and researching on the origins of the goods for the customers information
• Developed excellent customer service and listening skills when giving advice and dealing with enquiries
• Dealing with customers complaints regarding purchases and refunds
• Deputising staff members whilst Manager was away and organising weekly rota for staff members. 
• Contributing to promoting new ideas on how to improve store and sales (for example, new promotions on jewellery which lead to 30 % profit
• Responsible for opening and closing the store
• Cashing up at the end of service