Steven Durant-Burgin BSc(Hons) MIfL

+441253290046
+447515872518
stevedb@hotmail.co.uk
74
High Street
Blackpool
Lancashire
United Kingdom
FY1 2BP

Headline Summary

I am a hard working individual, who has a fastidious and professional attitude towards his work. I have a passion for training, and gain immense satisfaction in seeing that the processes that I implement have a positive effect on the company and contribute to increasing the company's revenue. I have vast experience in recruiting new staff, staff training and effectively managing staff, I feel that my knowledge and experience can be of great benefit to any client group.

Career History

  1. University of Central Lancashire

    Personal Adviser

    May 2012 - Jul 2013

    15 month Contract:

    Provide support for undergraduate students to give them a superlative student experience and improve their employability.

    • Aiding students transition into University Life and their Course.
    • Providing 1-2-1 & group information, advice, guidance and support to help students engage with their degree studies more effectively.
    • Signposting students to relevant support services within the university.
    • Aiding students with the identification and development of their personal, academic and employability skills and and e-portfolio (skills and employment portfolio).
    • Aiding the students in making the most of the range of personal and career development opportunities whilst at University.
    • Liaising in a daily basis with the staff (from Deans through to Administration staff) within the School of Arts, Design & Performance.
    • Creating and delivering Ad-hock sessions around employability and academic skills, such as CV Writing, Reflection on assessment Feedback.
    • Keeping accurate and up-to-date records on student engagement.
    • Help plan and attend student focused events, such as Open Days, Induction Week, Student Engagement Week.
    divider
  2. A4e

    Advisor Capacity & Resilience

    Sep 2011 - May 2012

    Working on the new DWP Work Programme

    • Providing 1-2-1 information, advice, guidance and support to help customers into long term employment.

    • Identifying and addressing customers’ individual barriers to sustainable employment.

    • Delivering adhoc ICT Training for both learners and staff using Microsoft Office 2003 and Windows XP under the official guise of Office IT Champion.

    • Match customers to suitable employment opportunities encouraging them to fully engage in the attainment of sustainable employment.

    • Ensuring that all paperwork is completed to a very high standard with no errors.

    • Adhering to all Service Level Agreement Targets for my centre.

    • Completing all Administration duties to a high standard (quality checking new induction files, completing referral and new starts spreadsheets, writing letters to learners, sending weekly reports to external agencies on learner progress, completing monthly performance reports for Regional Manager).

    divider
  3. Intraining Ltd

    Personal Guidance Advisor

    Dec 2009 - Sep 2011

    • Providing 1-2-1 information, advice, guidance and support to help customers into long term employment.

    • Identifying and addressing customers’ individual barriers to sustainable employment.

    • Delivering employment focused training support to groups.

    • Delivering adhoc ICT Training for both learners and staff using Microsoft Office 2003 and Windows XP.

    • Developing and reviewing training courses.

    • Match customers to suitable employment opportunities encouraging them to fully engage in the attainment of sustainable employment.

    • Ensuring that all paperwork is completed to a very high standard with no errors.

    • Adhering to all Service Level Agreement Targets for my centre.

    • Completing all Administration duties to a high standard (quality checking new induction files, completing referral and new starts spreadsheets, writing letters to learners, sending weekly reports to external agencies on learner progress, completing monthly performance reports for Regional Manager).

    • Performing internal audits on centre paperwork and learners’ files as and when required by Regional Manager.

    divider
  4. Intraining Ltd / TWL Ltd

    Community Outreach Advisor

    Oct 2008 - Dec 2009

    Helped the long-term unemployed to be up skilled in employability and soft skills to help them gain paid or voluntary work through starting and maintaining outreach clinics all along the Fylde Coast in places such as Community Centres, Church Halls and Homeless Shelters.

    divider
  5. None

    Student

    Aug 2007 - Oct 2008

    Concentrating on my final year studies for my degree after being made redundant from 1st Stop Finance

    divider
  6. 1st Stop Finance

    2nd Line ICT Support / DBA

    Nov 2005 - Aug 2007

    Part-time position,

    • Providing both 1st and 2nd Line ICT Support to multiple sites via Helpdesk software allocating severity levels to all items,

    • Log all helpdesk interactions,

    • Listening to users and acknowledge the importance of their issue,

    • Creating and updating new staff computer accounts/emails,

    • Diagnose and resolve technical hardware and software issues,

    • Advise users on appropriate actions to remedy issues,

    • Escalating issues that where beyond my capabilities to ICT Manager,

    • Stay current with system information, changes and updates,

    • DBA role involved performing daily data back-ups of Databases,

    • Database performance monitoring and management.

    divider

Education History

  1. TWL Training

    NVQ Level 3 in advice and Guidance

    Jan 2009 - Dec 2009

    The highlights of my NVQ in Advice and Guidance was allowing me the forum in which to critically reflect on my role within TWL and how I could improve my service to our customers/students, giving them the best possible tools and information to allow them to either participate in Full-time education or a position in paid or un-paid work.

    divider
  2. University of Central Lancashire

    BSc (Hons) Degree in Computing (Database Systems)

    3rd Class

    Jan 2005 - Dec 2008

    Dynamic Systems Development Method certificate covering project management principles and practices.

    divider
  3. Blackpool and the Fylde College

    Pre-Service Certificate in Education

    Jan 2002 - Dec 2003

    Accredited by Huddersfield University, this is a Pre-Service Certificate in Education.

    divider
  4. Blackpool and the Fylde College

    HND in Computing

    Pass Overall

    Jan 2000 - Dec 2002
    divider

Interests and Hobbies

Computers, Walking, Creating Graphic Novels, Drawing and Sketching, Playing electric bass guitar, listening to music, ten pin bowling, watching films and reading books.

Certificates

Awareness of Child Abuse Foundation Certificate
Awareness of Child Abuse and Neglect Foundation Certificate
Equality & Diversity Certificate
 
divider

Key Skills

  • noviceexpert
  • Member of Institute of Learning
  • Managing Team of People
  • Communication
  • Report writing
  • Research skills
  • Staff recruitment
  • Staff Training
  • Self Motivated
  • Self Development
  • IT Training
  • Commercial Awareness
  • Public Sector
  • Performance Management
  • Coaching
  • Training Delivery
  • Teaching
  • Staff Development
  • Training
  • Team Leadership
  • Recruiting
  • Program Management
  • Team Building
  • Staff Management
  • Customer Service
  • Account Management
  • Business Process Improvement
  • Employability Skills
  • Reflective
  • Critical Thinking
  • Qualitative Research
  • Team-oriented
  • Forward Thinking
  • Forward Planning
  • Social Networking
  • Operating Budgets
  • Mentoring
  • Windows
  • Curriculum Design
  • Lecturing
  • Lesson Planning
  • Project Management
  • Internal Audit
  • Blackboard
  • PebblePad
  • Quality Auditing

IT Skills

  • noviceexpert
  • Oracle
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Visio
  • MS Project
  • Adobe Dreamweaver
  • HTML
  • Adobe Photoshop
  • Microsoft Outlook
  • Microsoft Internet Explorer
  • Project Management
  • Active Directory Users, Groups and Computers
  • PC Hardware
  • Typing
  • Adobe Illustrator CS5
  • Autodesk Maya
  • Apple MacOS

Languages

  • noviceexpert
  • Sign Language
  • English