Steven Durant-Burgin BSc(Hons) MIfL
+441253290046
+447515872518
stevedb@hotmail.co.uk
|
74
High Street Blackpool Lancashire United Kingdom FY1 2BP |
15 month Contract:
Provide support for undergraduate students to give them a superlative student experience and improve their employability.
Working on the new DWP Work Programme
• Providing 1-2-1 information, advice, guidance and support to help customers into long term employment.
• Identifying and addressing customers’ individual barriers to sustainable employment.
• Delivering adhoc ICT Training for both learners and staff using Microsoft Office 2003 and Windows XP under the official guise of Office IT Champion.
• Match customers to suitable employment opportunities encouraging them to fully engage in the attainment of sustainable employment.
• Ensuring that all paperwork is completed to a very high standard with no errors.
• Adhering to all Service Level Agreement Targets for my centre.
• Completing all Administration duties to a high standard (quality checking new induction files, completing referral and new starts spreadsheets, writing letters to learners, sending weekly reports to external agencies on learner progress, completing monthly performance reports for Regional Manager).
• Providing 1-2-1 information, advice, guidance and support to help customers into long term employment.
• Identifying and addressing customers’ individual barriers to sustainable employment.
• Delivering employment focused training support to groups.
• Delivering adhoc ICT Training for both learners and staff using Microsoft Office 2003 and Windows XP.
• Developing and reviewing training courses.
• Match customers to suitable employment opportunities encouraging them to fully engage in the attainment of sustainable employment.
• Ensuring that all paperwork is completed to a very high standard with no errors.
• Adhering to all Service Level Agreement Targets for my centre.
• Completing all Administration duties to a high standard (quality checking new induction files, completing referral and new starts spreadsheets, writing letters to learners, sending weekly reports to external agencies on learner progress, completing monthly performance reports for Regional Manager).
• Performing internal audits on centre paperwork and learners’ files as and when required by Regional Manager.
Helped the long-term unemployed to be up skilled in employability and soft skills to help them gain paid or voluntary work through starting and maintaining outreach clinics all along the Fylde Coast in places such as Community Centres, Church Halls and Homeless Shelters.
Concentrating on my final year studies for my degree after being made redundant from 1st Stop Finance
Part-time position,
• Providing both 1st and 2nd Line ICT Support to multiple sites via Helpdesk software allocating severity levels to all items,
• Log all helpdesk interactions,
• Listening to users and acknowledge the importance of their issue,
• Creating and updating new staff computer accounts/emails,
• Diagnose and resolve technical hardware and software issues,
• Advise users on appropriate actions to remedy issues,
• Escalating issues that where beyond my capabilities to ICT Manager,
• Stay current with system information, changes and updates,
• DBA role involved performing daily data back-ups of Databases,
• Database performance monitoring and management.
The highlights of my NVQ in Advice and Guidance was allowing me the forum in which to critically reflect on my role within TWL and how I could improve my service to our customers/students, giving them the best possible tools and information to allow them to either participate in Full-time education or a position in paid or un-paid work.
Dynamic Systems Development Method certificate covering project management principles and practices.
Accredited by Huddersfield University, this is a Pre-Service Certificate in Education.
Computers, Walking, Creating Graphic Novels, Drawing and Sketching, Playing electric bass guitar, listening to music, ten pin bowling, watching films and reading books.
Awareness of Child Abuse Foundation Certificate
Awareness of Child Abuse and Neglect Foundation Certificate
Equality & Diversity Certificate
I am a hard working individual, who has a fastidious and professional attitude towards his work. I have a passion for training, and gain immense satisfaction in seeing that the processes that I implement have a positive effect on the company and contribute to increasing the company's revenue. I have vast experience in recruiting new staff, staff training and effectively managing staff, I feel that my knowledge and experience can be of great benefit to any client group.