Key Skills

  • noviceexpert
  • A level
  • Administration
  • Approach
  • Art
  • C
  • Closing
  • Communication skills
  • Consulting
  • Cooking
  • Customer relations
  • Customer service
  • Database administration
  • Delivery
  • English
  • File management
  • Fine art
  • Graphic design
  • Indonesian
  • Languages
  • Listening
  • Management
  • Merchandising
  • Microsoft office
  • Microsoft publisher
  • Microsoft word
  • Posters
  • Production
  • Profit
  • Promotional materials
  • Psychology
  • Research
  • Retail
  • Sales
  • Spanish
  • Telephone skills
  • Writing

strive training

07939806613
hvara@strivetraining.co.uk

Headline Summary

i am clever

Career History

  1. Bernadette's

    Dec 2010 - Present

    Kenton and supporting staff with organising school events

    Producing posters/leaflets for the events using Microsoft Publisher and Microsoft Word

    Liaising and consulting with the school secretary about promotional materials

    Communicated with relevant staff members over the telephone to discuss about

    future events

    Informing all parents about future school events, such as Summer Fete

    Responsible for merchandising and selling tickets for the school events

    Contributed ideas for future charity events

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  2. Strive Training

    Nov 2010 - Present

    Attending a Customer Service and Retail Course at Barnet College,

    Grahame Park Campus

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  3. Nov 2010 - Present

    Attended Employability training to support me back into

    employment. T raining centre provided regular interactive group

    sessions and discussions. It has also produced greater insight to the work environment and

    office duties.

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  4. Careers Development Group

    Trainee

    Aug 2010 - Present
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  5. St. Bernadette's Catholic PrimarySchoolPresent

    Volunteer

    Jan 2010 - Present

    Volunteering for the Parent and T eacher Association at St.

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  6. Dec 2009 - Present

    Working for the HMV's Flagship store on Bond Street,

    Central London.

    Responsible for logging any electronic products purchased at the store on a regular

    basis, to ensure coherent stocks were placed.

    Developing commercial awareness and product knowledge

    Developing excellent interpersonal and client-facing skills through interacting with

    customer and staff members

    Greeting customers regularly

    Helping customers receive the best service by finding a product quickly and efficiently

    whilst working in a busy and demanding work environment

    Responsible for regular stock checks products on the shop floor

    Maintaining regular use of HMV's stock and tracking system database to search for

    products for the customer.

    Responsible for cashing up tills and logging for department's takings

    Tennesseeland Chicken and Ribs Jun 2009

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  7. HMV

    Seasonal Sales Assistant

    Nov 2009 - Present
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  8. Customer Service Assistant

    Nov 2009 - Present

    Excellent telephone communication with food distribution

    companies and external stores

    Assisting and corresponding to customers with their queries and orders

    Responsible for cooking and preparing customer orders

    Responsible of cashing up tills, logging stock takings, delivery order and stock checks

    Developed interpersonal skills when interacting with customers and staff members

    Developed commercial awareness of the business

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  9. May 2008 - Present

    (Specialised in selling ethnic arts and crafts from East Asia)

    Drawing up invoices and sending them to customers

    Carried out administrative duties such as filing, photocopying documents, answering

    the phones and taking messages.

    Emailing customers and distributors about order and new arrivals

    Serving customers and helping them with their enquiries about products

    Using initiative and researching on the origins of the goods for the customers

    information

    Developed excellent customer service and listening skills when giving advice and

    dealing with enquiries

    Dealing with customers complaints regarding purchases and refunds

    Deputising staff members whilst Manager was away and organising weekly rota for

    staff members.

    Contributing to promoting new ideas on how to improve store and sales (for example,

    new promotions on jewellery which lead to 30 % profit

    Responsible for opening and closing the store

    Cashing up at the end of service

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  10. Iman Trading Ltd

    Sales Assistant/Sales Administrator

    May 2006 - Present
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Education History

  1. Crest Academy Sep

    Dec 2010 - Present

    9 A-C (passed grades)

    Jul 2004

    Including English and Maths.

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  2. Crest Academy Sixth Form

    A LevelsAS Levels

    Dec 2010 - Present

    Sociology (B) Fine Art and Design (B) History (CPsychology (C)

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  3. Crest Academy

    A-Level

    Dec 2010 - Present
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  4. Goldsmiths College

    Bachelor of Arts

    2:2

    Dec 2010 - Present
    • International Media

    Achieved a Level T wo: Spanish Qualification as part of my degree for

    two years, in oral and written.

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Certificates

 
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References

Andrew Bromley

Teacher / Trainer

Barnet College - Grahame Park

Strive Training

Tel:07949372151

Recommendations

  • strive is a very punctual individual

    andrew bromley ยท 18 Mar 2011